BlackBerry maker, RIM (Research In Motion Ltd.), has recalled about 1,000 of its 16GB BlackBerry PlayBook tablets that were shipped to Stapes with faulty operating systems which may have prevented users from performing the initial setup of the device. Analysts mentioned that over the first day of release, RIM sold 45.000 units of the device, 900 is a small figure to worry about.
BlackBerry PlayBook recall
In a statement, RIM said the majority of the affected devices are still in the distribution channel and haven¡¯t reached customers. ¡°RIM is working to replace the affected devices¡¡In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance.¡°
Users have been quite active to the BlackBerry PlayBook issue. Some commented that RIM would be the next PALM just like dead man walking, while some others highly commented RIM¡¯s recalling and made comparison between RIM and Apple, HP, Dell or other giants. Here I have found some comments online:
¡°I used to have great admiration for RIM and their ability to provide tech solutions that were on the cutting edge. But since they have failed to recognize that users want an eco system rather than one-off products, I can¡¯t justify giving them my future support. Perhaps they need 1 less CEO so that the company can go in a focused direction. I dunno, I¡¯m just a lone observer here.¡± From Online.VSJ.Com.
¡°If RIM recalls a product, that is actually a good thing. They care about customers getting a bad product and perhaps tarnishing their brand. Kudos to RIM. Standing up and saying ¡°sorry about that, we¡¯ll fix it¡± takes serious balls in today¡¯s PR focused world.¡± From Engadget.com.
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